VERY POOR CUSTOMER SERVICE

I requested via email to their customer service a detail break down on my account and all I am hearing is the acknowledge my mail, but nothing happens, it is now more than a week Being frustrated I called they head office whereby they refuse to put me through to MR Elliot office or his PA I was transferred to various departments except to Mr Elliot Are they hiding something that Mr Elliot must not know Eventually their switch board operator promise she will send Mr Elliot PA an email to contact me urgent, I requested a call back within 30 minutes It is now three hours....nothing yet THAT IS REALLY BAD SERVICE THE WORST PART IN SOUTH AFRICA, THOSE THINGS ARE HIDDEN AWAY FROM TOP MANAGEMENT