Very poor customer service

Received an SMS to collect a new card with a PIN feature. Went to the Eastgate store, and my first impression was not good, as the customer care counter assistant does not appear to be interested. She phoned their call centre, gave me the phone, and after a couple of attempts with me giving them my details, the assistant was unable to issue the card as it appeared that she has a problem signing onto the system. She then told me that the new PIN card will only enable me to purchase from other stores, (i.e. Game, Hyper, etc.) so I can use my current Edgars store card. That was after spending almost 30 mins with her. During my time with her, she was munching on a chocolate bar or something similar. Very poor customer service.