MM
Mahlatse M
1 reviews | Active since Jan 2017
02 Jan 2019, 09:50
very poor
I lodged a cellphone claim 5 Month and all the communication I've received to this point is automatic system replies. The consultant assigned to assist me is seemingly on leave, this is very frustrating. I understand that it's festive season and not everyone will be at work but please assign us to people who are at work.
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Edgars's replyOfficial
02 Jan 2019, 11:00Hi Mahlatse
Thank you for making contact with us regarding your cellphone insurance claim.
We have tried contacting you and was advised on both occasions that you were busy on a call.
According to our records the last claim was approved on the 2/5/18 for a Huawei Nova. Kindly contact the store manager where the claim was made for further assistance .
***/GO
Kind regards
The Edgars Customer Experience Team
***
Thank you for making contact with us regarding your cellphone insurance claim.
We have tried contacting you and was advised on both occasions that you were busy on a call.
According to our records the last claim was approved on the 2/5/18 for a Huawei Nova. Kindly contact the store manager where the claim was made for further assistance .
***/GO
Kind regards
The Edgars Customer Experience Team
***
Best regards,
Edgars's reply02 Jan 2019, 11:00
Official
Hi Mahlatse
Thank you for making contact with us regarding your cellphone insurance claim.
We have tried contacting you and was advised on both occasions that you were busy on a call.
According to our records the last claim was approved on the 2/5/18 for a Huawei Nova. Kindly contact the store manager where the claim was made for further assistance .
***/GO
Kind regards
The Edgars Customer Experience Team
***
Thank you for making contact with us regarding your cellphone insurance claim.
We have tried contacting you and was advised on both occasions that you were busy on a call.
According to our records the last claim was approved on the 2/5/18 for a Huawei Nova. Kindly contact the store manager where the claim was made for further assistance .
***/GO
Kind regards
The Edgars Customer Experience Team
***
Best regards,