Very poor
<p>Went to Edgard to close my acc on Saturday 15 April 2017. The lady that tried to help me phoned acc department. Then they tell me they can't close my acc because they need a letter. Also there is credit on my acc for around R197, which they want a bank statement to give money back, after I asked to put it on a gift card. Now what nonsense is that I have to Wright a letter to close an acc. I mean do u Wright a letter when u want to close a credit card. This is total nonsense. And nor giving my money. I wonder how many people they are ripping of like this. No wonder the company is struggling is because of service like this that I will tell everyone </p>
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Replies (4)
Edgars's replyOfficial
21 Apr 2017, 08:27Kindly be advised that the matter regarding the account closure request has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO .
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Apr 2017, 08:27
Official
Kindly be advised that the matter regarding the account closure request has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO .
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
21 Apr 2017, 08:28Kindly be advised that the matter regarding the account closure request has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO .
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply21 Apr 2017, 08:28
Official
Kindly be advised that the matter regarding the account closure request has been sent to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post ***/GO .
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
's updateReviewer Update
21 Apr 2017, 21:51And what about the credit that's due to me
's update21 Apr 2017, 21:51
Reviewer Update
And what about the credit that's due to me
's updateReviewer Update
02 May 2017, 20:30It has been almost 2 weeks. A lady called once to day someone will phone me regarding this issue. And nothing has happened yet. Is the people *********** to do a simple task as closing an account. I need a letter as like in this week stating that the acc is paid up in full and closed. If not I will takes this further as I have evidence were i asked you people to close my account, and also that I have credit on my acc and that edgars refuses to refund me. So put down the kfc and sort this out.
's update02 May 2017, 20:30
Reviewer Update
It has been almost 2 weeks. A lady called once to day someone will phone me regarding this issue. And nothing has happened yet. Is the people *********** to do a simple task as closing an account. I need a letter as like in this week stating that the acc is paid up in full and closed. If not I will takes this further as I have evidence were i asked you people to close my account, and also that I have credit on my acc and that edgars refuses to refund me. So put down the kfc and sort this out.