Very *********** Company and staff

Very unhappy client, i cancelled my edgars account last year 2019 September. I app**** for a house and upon application my status still shows as active. I went to Kollonade Edgars and the lady was very helpfull but she had to call the call centre to do the cancellation again. The fist gentleman just dropped the call after an half an hour of waiting. Very poor call centre service. We called back spoke to a different lady also very poor service i requested to speak to her manager and he said he cannot not speak to me because of social distancing. I did not know the virus can be spread via a phone. I hope your Ceo is very proud of his people he is employing. EDGARS YOU GUYS ARE A JOKE!!!!! I want my cancellation letter why should i wait another 48 hours. Is this not against the law