Very dissapointed with the SERVICE @ !! Edgars connect Mafikeng

<p>I Bought a Hisense u972 cellphone from Edgars Connect at The Mafikeng Mall on Thusday 25 May 2017</p> <p>I took the phone out of the box and charged it.When it reached full capacity i took from charge and inserted my simcard,after about 2 hours the battery allerted me that it needs to be cahrged and it was on 5%.I then put the phone on charge again and got the same result i even switched on the battery saving mode and it ended up with more or less the same result.The consultand that assisted we when i bought the phone told me that they have got a 7 days policy where you can exchange the phone if there is any problems.Today 29/05/2017 Monday i visited the Edgards connect store and was told by the consultand that i cannot get an exchange phone and that they need to send my phone away to technical and that he does not know when the phone will be back.I then told him but you said that if there is any problem within 7 days i can get an echange phone,and he then said no it does not work like that.I then told him that i can't be without a phone if they cant give me a borrowing phone and he told me they dont work like that.The contract says that Edcon Group does not issue loan phones while the phone is at the repair facility if you experiance technical failure after 7 days.It also states that in the event that your cell phone has a manufacturing fault and this is identified whitin the out of box failure oeriod the cellphone can be returned to be exchanged.Clearly this is a mistake i will never buy from you again.I have lost my trust in you.</p> <p> </p>