Very disappointed in Edgars

<p>My cell phone started giving problems on 10/11/2016 and took in to the store where I purchased it (Edars Zevenwacht) , was advised by the consultant that the phone needs to be sent away for repairs. My husband called Edgars(Zevenwachet) on the 18th to follow up on my repairs and was informed that the cellhone was received by the repair company and that my phone was due back anyday.</p> <p>I went to Edgars Zevenwacht on 25/11/2016 to confirm the status of repairs, the consultant went to their storage room to check delivery and found that my phone had not been returned. She then tried to call the repair agency but was unable to get ahold of them as they were offline. I was given the contact number of the repair agency and gave them a call today 29/11/2016.</p> <p>The consultant that i spoke to could not provide me with the status of my repair and advised me the she would escalate my query. I have been informed that I now need to wait an additional seven working days for confirmation on when I can expect my phone back.</p> <p>I would like to know how is this fair to me as a customer purchased the phone in good faith, added insurance in good faith and is waiting more than 3 weeks for a repair that should have taken 14 days at the most.</p> <p>I am utterly dissapointed!</p> <p>If I do not receive a prompt repsonse , I will be forced to log a complaint with the consumers commision who'm I think will be very interested to hear why it has taken so long to be resolved.</p>