MG
Manoshree G

1 reviews | Active since Nov 2018

04 Nov 2018, 06:54

Very disappointed and humiliated customer

On the 3/11/18, I shopped at Edgars La Lucia Mall. I purchased 5 items on my Edgars card. Upon exiting the entrance of Edgars, the security stopped me and my kids as the sensor alarm went on. The 2 Security guards checked my purchases and found that the tag was not removed from the jeans purchased. They asked me for my receipt, the one security guard went back to the cashier to remove the tag. The other security guard was studying the receipt, when the other security guard brought back the jeans, he told him that the jeans is not on the slip. So now my kids and I are at the entrance of Edgars, while people are staring at us like we are *********. The security guard goes back to the cashier, only to find out that the jeans was on special. Just comes back to say it is on special...sorry. Logically, if the security guards used their common sense, matched the items to the receipt ( there was only 5 items purchased). I am absolutely humiliated and my teenage and younger daughter were totally were embarrassed by the treatment at Edgars. I asked the security guard to call the manager, and his response was for what. Eventually, he calls the Manager, all she could say is I'm sorry and she will speak to the security guards company...how Will that take away how we were treated and embarrassed. I shop at the mall for convenience but then had to deal with *********** people. Will never ever shop there AGAIN......very very angry and disappointed customer.

0
Replies (1)
Edgars
Edgars's reply04 Nov 2018, 09:59
Official

Thanking for making contact with us, Service is a priority at our stores and we must apologise for this lapse in service please note that we have lodged an official complaint against the store in question, the reference number for the complaint is (***/GO), and we have escalated this complaint to the relevant management team to address, It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.

Thank you for bringing this matter to our attention and we look forward to your continued support

Kind regards,

The Edgars Customer Experience Team.