LB
Lau-Ann Bause
1 reviews | Active since May 2012
25 Jun 2020, 13:10
Very disappointed and frustrated!!
So... After waiting little over a month, I finally received my one online order (the other one was apparently canceled by Edgars without informing me) ... Out of the 5 items I ordered on this order, 2 items were sent incorrectly... I e-mailed this through, twice. No response. Also, the credit for the cancelled order still has not been processed, as I have been billed for it. I WILL NOT PAY FOR SOMETHING I have not received... Then, the 2 wrongly sent items need to be collected and also credited. So I would really appreciate it if someone could sort this out asap!! And let me know what the CORRECT installment on my account will be. I honeslty hope that this will not take forever to sort out..
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Replies (2)LB
Lau-Ann Bause's updateReviewer Update
26 Jun 2020, 09:45Hi, just received a call from a very kind gentleman, giving me the balance of my account... Thank you... But the issues is STILL NOT SOLVED... Can someone contact me regarding this mess Edgars created???? I will not keep on paying for goods I did not receive.. Simple as that... I want to talk to someone who is going to credit the order Edgars cancelled and arrange for the wrongly sent stock to be collected!! And I want PROOF of the credits done because they have not been passed!!! And making me pay for a cancelled order (from Edgars side) is theft... I am growing very impatient and super disappointed in this company...
LB
Lau-Ann Bause's update26 Jun 2020, 09:45
Reviewer Update
Hi, just received a call from a very kind gentleman, giving me the balance of my account... Thank you... But the issues is STILL NOT SOLVED... Can someone contact me regarding this mess Edgars created???? I will not keep on paying for goods I did not receive.. Simple as that... I want to talk to someone who is going to credit the order Edgars cancelled and arrange for the wrongly sent stock to be collected!! And I want PROOF of the credits done because they have not been passed!!! And making me pay for a cancelled order (from Edgars side) is theft... I am growing very impatient and super disappointed in this company...
LB
Lau-Ann Bause's updateReviewer Update
26 Jun 2020, 13:43Thank you, please forward proof of credit processed. Also, can someone please contact me regarding the collection of the 2 goods/jeans wrongfully sent by EDGARS.
LB
Lau-Ann Bause's update26 Jun 2020, 13:43
Reviewer Update
Thank you, please forward proof of credit processed. Also, can someone please contact me regarding the collection of the 2 goods/jeans wrongfully sent by EDGARS.