SA
Simmi A
1 reviews | Active since Jul 2015
07 Oct 2015, 11:05
Very disappointed!
I wanted to exchange some clothing which I received as gifts for my baby shower. The tags were still on them but because I did not have a gift receipt, Edgars refused to exchange them. They exchanged goods in the past so what has suddenly changed?<br> Why did they not ask the customer purchasing the product if they required a gift receipt, its not the customers responsibility to ask for one if Edgars have decided to suddenly change their policy.<br> I am now sitting with brand new clothing which I will never fit my baby. Very disappointed!
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Edgars's replyOfficial
08 Oct 2015, 14:32Hello Sim777,
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days.
Please be advised we understand that there are items that have manufactures default or items purchased as gifts, but we require a receipt so we may assist you. The receipt is for auditing purpose, to prove that the item was purchased with us and to make certain that the 30 day warranty hasn't lapsed. It also helps to show the price that was scanned when the item was purchased.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days.
Please be advised we understand that there are items that have manufactures default or items purchased as gifts, but we require a receipt so we may assist you. The receipt is for auditing purpose, to prove that the item was purchased with us and to make certain that the 30 day warranty hasn't lapsed. It also helps to show the price that was scanned when the item was purchased.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply08 Oct 2015, 14:32
Official
Hello Sim777,
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days.
Please be advised we understand that there are items that have manufactures default or items purchased as gifts, but we require a receipt so we may assist you. The receipt is for auditing purpose, to prove that the item was purchased with us and to make certain that the 30 day warranty hasn't lapsed. It also helps to show the price that was scanned when the item was purchased.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We would like to apologise for the overall experience. Kindly note our refund and exchange policy is part of the service we render to our customers. And we can only refund or exchange provided that there is a proof of purchase, the item is in its original condition and it is still within 30 days.
Please be advised we understand that there are items that have manufactures default or items purchased as gifts, but we require a receipt so we may assist you. The receipt is for auditing purpose, to prove that the item was purchased with us and to make certain that the 30 day warranty hasn't lapsed. It also helps to show the price that was scanned when the item was purchased.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,