VERY DISAPPOINTED !

Good day

I just want you guys to know how disappointed I am with the service I’m getting from Edgar’s. I placed an online order Exactly 16 working days ago for winter pj,s for the kids and I. Never mind me but my kids don’t have any warm pjs to wear and it’s getting rather cold at night and early mornings. I understand you guys have a back log and are working long hours to deliver our items to us, but this is unacceptable. I placed an order at woolies online last night and it will get delivered before Edgar’s, I made 2 online purchases at takealot this month and I have already received my orders. I don’t want no gift vouchers from you guys, please keep it! I need someone to phone me because I’m tired of phoning the call centre and holding on for over 25 mins both times. I’m going on hello Peter to report this service. Please tell me if I go into the store to cancel this order how long will I receive my funds because I need to get my kids winter pjs !!!

See attached both times how long I held on to speak to you guys and still no assistance! ... AND SO I DID. If my order is not delivered by Sunday the latest, I’m going into the store to cancel and I want my funds back so I can go and give someone else my business .