Very delayed feedback process for new accounts

Dear Edgars,

How long does it take for you to process a new account application??? Your 24hour turn around time is bogus. I app**** for an account last week, got an sms saying I was provisionally approved and should send my documents which I did. No feedback recieved thereafter to date. Instead when I call the new accounts department I get told that I have to go to the nearest branch and when at the nearest branch I get told that "it is still being processed" and that someone will contact me.

How is an account application an "internal processs" as the lovely unhelpful call center agent put it when I asked for feedback over the phone on the my 3rd call?

I explained to her that I had already visited the branch twice for feedback and she asked me to hold while she spoke to a supervisor, only to come back and tell me to go back to the branch again.

Why do you have an online application service if I still have to visit the branch 10 times for feedback???

Clearly new accounts are not a concern, very poor service and a very inconvenient system you have in place.