Very bad services

I have been a customer for many years at EDGARS over the years the service only got poor.

After several attempts going to a Edgars shop phoning head office to solve the matter its been 3 months later and still nothing has been resolved.

Edgars loaded services to my account not even requested for now i have to pay for services Im not even using or aware of, .After realising my balance is not reducing I had a look and realised what was happenig. Getting snotty comments from the staff from head office makes this even worst.

Then going back to the shops speaking to several people just to find out the previous person did mot log the enquiry. I am fed up only receiving ref numbers and nothing changed. Or we will phone you back. This is ***** occuring on my account that needs to be resolved. I will be taking further legal actions if this is not sorted.