MS
Morne S

1 reviews | Active since Sept 2012

15 Dec 2016, 08:07

Very bad service

<p>I bought a pair of Bronx, it was a promomtion that you get 50 000 U points, months later that points still not showing, I mailed them, phoned them, and they said it will be allocated, then I see it was allocated, just a day after that I see it was taken away again, really, I will never trust any promotion from Edgars again, please put my points back, and let it stay there untill I use it.</p>

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Replies (2)
Edgars
Edgars's reply21 Dec 2016, 16:53
Official

We have received your enquiry, Kindly be advised that Thank U promotional points that are not used during the promotion time get reversed and may not be put back to the account. We apologise again for any frustrations incurred.

Kind regards,

Customer Experience Team

Call Centre: ***.

MS
Morne S's update22 Dec 2016, 08:02
Reviewer Update

As I said, thiswas bought more than 3 months ago, and the points was never allocated, as I complaint, the points was shown for 1 day and then taken again, please go play with someone else, put the points back so I can use them.