Very bad service

I have an account with Edgars for years so since April i have been making bank transfer because of covid.. Apparently the payments i made are not showing on their side and fortunately i have proof of payments.. Ive been sending emails for my proof so that they can update my account but no one is doing that after they confirmed that they received my proofs instead the calling me 24/7 telling me that my account is handled by collections.. Im so ****ed and disappointed in them..