1 reviews | Active since Oct 2017
very bad expirience
I bought an item from Edgar's active in kwa-Mhlanga complex in Mpumalanga, the item that I bought was R245.00 but I paid R350.00 for it and I only saw the price different when I got home. I have to travel 15km back to shop and only to be told that it was a system error and that they will reverse the money into my account, if I didn't check my tax invoice I would have paid the wrong amount. pathetic customer service I used my petrol to travel there and only to be told that it was system error. Such a big company should be able to refund a client straight away and making the client wait for days to get his money
We have escalated the complaint to the Edgars Active Kwamhlanga management to address with regards to the system error that resulted in our customer having to go back to the store in order for the matter to be resolved, which was very inconveniencing. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Active Kwamhlanga management to address with regards to the system error that resulted in our customer having to go back to the store in order for the matter to be resolved, which was very inconveniencing. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Active Kwamhlanga management to address with regards to the system error that resulted in our customer having to go back to the store in order for the matter to be resolved, which was very inconveniencing. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Active Kwamhlanga management to address with regards to the system error that resulted in our customer having to go back to the store in order for the matter to be resolved, which was very inconveniencing. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,