Very bad customer support and dispute resolution timeframes

I have an unknown monthly Blue Label subscription dispute that I lodged with Edgards as early as September 2024, and until today (+-3 months now) this matter has not been resolved, other than that receive monthly calls reminding me that I owe and to blacklist my name and my payment record on the credit bureaus because I could not pay for a service that I don't know, ever received nor even used.

They have now recently handed over those subscription arrears to their legal firms for action, knowing very well that this matter is under dispute and they are the ones who are not providing me with the information I have been requesting from them to verify if I actually accepted such a subscription telephonically for me to pay accordingly.

Edgars customer support is now terrible!!!