Very bad customer service

On the 13th of May 2019, I went to Tsakane mall and got to a store called edgars WI connect and was attended by a sales assistant called Daniel Mtsweni

I wanted to buy a cellphone and the security guard(Female) rushed me to buy a phone because the sales assistant must go about his business. So I didn't listen to her and the assistant seemed abit irritated by my decision.

I decided to buy a phone after then the bad attitude of the assistant was shown to me. 1st Daniel didn't bother explaining the terms and conditions of the phone before I bought it, so I had to ask him about them and his reply was"what you are asking me is obvious ".

Then my response was its my right to know about the product I'm buying before I buy it and his response to that was" he doesn't care about customers rights" Immediately when he said that, I asked for a refund because I had already made payment for the cellphone and he did not even care about that, he said I should just sit down and wait for his store manager to finish his work that he was doing at the backroom.

So I waited for approximately 10 minutes then the store manager came out and Daniel told him that I want my refund and they should give me that. Then he tried to explain that his not in the wrong to the manager but the manager was kind enough to listen to me and I explained what had happened and he sympathized with me and showed understanding that a customer has rights and should be respected and he felt bad that Daniel did not even bother to apologize to me. He decided to leave the store and the manager calmed me down and made me change my mind about the refund

So I want Daniel Mtsweni to be dealt with because he clearly didn't care about me and it shows that he treats customers poorly. He definitely needs more training on customer service.