Very bad customer service
<p>My wife app**** online for an account on the 4/5/2017 till today no reply was given to her to say what is happening with her account. We went to a Edgars branch they tried to help us by calling them. But the guys that needs to aprove the account just keep on saying to check after 10 minutes????? Its been 5 days now and still we need to check after 10 minutes? ?? Really now is there anybody out there that can assist??? Never heard of anything lile this. According to the store it takes 20min its 5 days now!!!!!!! Can anybody thats wiling to assist please contact her? </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account and include the reference number that you got online and also your ID number. Please find the following reference number for your post ***/GO. Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly be advised that our New accounts team department looks at a certain criteria when approving accounts should you not meet the requirements therefore they will decline the application. Kindly contact the new accounts team on the below details for more clarity on the status of your new account and include the reference number that you got online and also your ID number. Please find the following reference number for your post ***/GO. Kindly find the direct new accounts team details below.
New accounts Express Credit ***
New Accounts Queries ***
Faxes ***
Kind regards,
Customer Experience Team
Call Centre: ***.