tS
tsakane S
1 reviews | Active since Sept 2015
28 Dec 2015, 10:33
very bad attitude
I have been shopping at this specific store for over a year now and a very friendly lady by the name of Lerato always assisted me to make the right choice.yesterday this other lady by the name of\christina"could not assist me.she was busy on the phone ordering food in front of customers&i asked her if she was going to assist me"
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Edgars's replyOfficial
30 Dec 2015, 11:45Hello mohludi1,
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Customers are kings and ii is our daily mandate to make for certain that they leave our stores satisfied and all their needs met. We apologise for the overall experience, but we assure you the store manager was notified and the consultant will be reprimanded.
We promise to be off much better service to you next time you visit our store.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Customers are kings and ii is our daily mandate to make for certain that they leave our stores satisfied and all their needs met. We apologise for the overall experience, but we assure you the store manager was notified and the consultant will be reprimanded.
We promise to be off much better service to you next time you visit our store.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply30 Dec 2015, 11:45
Official
Hello mohludi1,
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Customers are kings and ii is our daily mandate to make for certain that they leave our stores satisfied and all their needs met. We apologise for the overall experience, but we assure you the store manager was notified and the consultant will be reprimanded.
We promise to be off much better service to you next time you visit our store.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. That is certainly not the type of service that indicates our standards. Customers are kings and ii is our daily mandate to make for certain that they leave our stores satisfied and all their needs met. We apologise for the overall experience, but we assure you the store manager was notified and the consultant will be reprimanded.
We promise to be off much better service to you next time you visit our store.
The reference number for your query is: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***