versssed motion e1 handset

I bought a handset from Edgars on the 05/03/2015 and on 12 October 2015 I took it in for repairs as it was faulty and I was given a 6week time frame for feedback with regards to my handset. I then made a follow up myself as they have not contacted me to find out if the handset was ready but was told I will be sent feedback via sms. on the 18th of December I lodged a complaint with Edcon's complaints department and was given ***/GO as a reference and a 48hr turnaround time was given which was not honoured . 22/12/2015 I went to Edgars Maponya Mall to further inquire about the handset and was told the handset will be replaced but they need 48hrs to get authorisation after which I will need to wait another 2-5days for delivery to be confirmed via sms which was also not honoured. I went again to Edgars Maponya Mall on the 30/12/2015 and was told the phone was dispatched on the 28/12/2015 and had to wait 48 hours to receive my handset.<br> <br> to date I have not received any feedback nor apology from Edgars and its frustrating . I no longer want the hew handset offered but would like to be reimbursed with the money. for an organisation in their magnitude services is appalling.