LvdV
Lee-Ann van der Velde
1 reviews | Active since Feb 2015
25 Oct 2015, 12:18
verssed platinum vp1 giving problems after 2 month
I purchased a Verssed platinum vp1 smartphone from Edgars in Plettenberg Bay on 9 August 2015. The phone was working well for about 2 months, now today, 25 october 2015 i try going on one of my most used apps, and the phone gives me a whole bunch of error messages, like \unfortunately google has stopped"\""unfortunately settings has stopped\"""
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Edgars's replyOfficial
26 Oct 2015, 13:37Hello noodle555,
We tried contacting you at 01:27 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised the cell phone policy state thus; The handset needs to be returned within 7 days if it has a technical fault and it will be exchanged or refunded. But after 7 days, the handset will be booked for repairs. The guarantee does cover soft-ware problems as it a technical fault and not customer's negligence.
Kindly take the cell phone to the store with the proof of purchase and they will
book it for repairs.
We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
We tried contacting you at 01:27 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised the cell phone policy state thus; The handset needs to be returned within 7 days if it has a technical fault and it will be exchanged or refunded. But after 7 days, the handset will be booked for repairs. The guarantee does cover soft-ware problems as it a technical fault and not customer's negligence.
Kindly take the cell phone to the store with the proof of purchase and they will
book it for repairs.
We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
Edgars's reply26 Oct 2015, 13:37
Official
Hello noodle555,
We tried contacting you at 01:27 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised the cell phone policy state thus; The handset needs to be returned within 7 days if it has a technical fault and it will be exchanged or refunded. But after 7 days, the handset will be booked for repairs. The guarantee does cover soft-ware problems as it a technical fault and not customer's negligence.
Kindly take the cell phone to the store with the proof of purchase and they will
book it for repairs.
We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***
We tried contacting you at 01:27 PM but we couldn't reach you.
Thank you for bringing this matter to our attention. Please be advised the cell phone policy state thus; The handset needs to be returned within 7 days if it has a technical fault and it will be exchanged or refunded. But after 7 days, the handset will be booked for repairs. The guarantee does cover soft-ware problems as it a technical fault and not customer's negligence.
Kindly take the cell phone to the store with the proof of purchase and they will
book it for repairs.
We apologise for the overall experience.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edom customer experience
***