LH
Lana H

1 reviews | Active since May 2012

30 Jun 2015, 11:01

VERSED HANDSET WORST PHONE EVER!!!

i purchased a Versed Motion E1 roundabout the 2nd week in April by the end of the month the input for charging was broken and i could not charge the phone. i then took it in they advised they will send it to repairs. after waiting til thy Kingdom come i eventually recieved an sms on 19 June that my cell phone is ready for collection i then collected it on Thursday 26/06 that was the only time i could collect the phone. the evening i charged the phone phone does not switch on you can see light goes on but goes off again. i took it back yesterday they guy said its the LCD and he will send it back for them to look at. I HAD THIS PHONE LESS THAN 3 MONTHS AND BASICALLY NOT EVEN A FULL MONTH IN MY POSSESSION SO I AM PAYING FOR SOMETHING THAT IS NO USE TO ME. I DO NOT WANT THIS PHONE BACK BECAUSE CLEARLY THIS PHONE WILL GIVE ME ENDLESS PROBLEMS I THOUGHT THIS WAS TRUSTED BRAND BECAUSE EDGARS IS A TRUSTED RETAILER CLEARLY NOT. and please dont tell me about insurance and out of warranty because this phone has been giving issues since day 1. i trust my matter will be resolved urguntly and my account will be credited accordingly . <br> <br>

0
Replies (1)
Edgars
Edgars's reply02 Jul 2015, 15:45
Official
Hello LanaH,

Thank you for bringing this matter to our attention. We understand the frustration and discomfort caused. However, only the service provider will authorise a credit. We have referred this query to management to address. Please accept our sincerest apologies for the overall experience, but concrete feedback will be given to you shortly.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
***