bM
bongani M
1 reviews | Active since Jun 2013
25 Jun 2015, 08:54
Value for money
Good day<br> <br> In winter 2013 i bought a biker Jacket from the Edgars store in eastgate for R800. But this year the jacket started peeling off around the neck. i just wanna know what quality measure does Edgars take on their clothes, i mean we can't spend R800 on a jacket and 2 years later the jacket starts peeling off. <br> The worse part, its seasonal clothes, i only wear it when its cold. I've bought jackets from edgars before and this is my first time experiencing such poor quality on clothes.<br> <br> kind regards
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Edgars's replyOfficial
26 Jun 2015, 12:57Hello sihle2012,
As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customer. Our exchange policy is only for 30 days and 6 months for branded items with a proof of purchase. We apologise for the overall experience, but we won't be able to exchange after 2 years.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customer. Our exchange policy is only for 30 days and 6 months for branded items with a proof of purchase. We apologise for the overall experience, but we won't be able to exchange after 2 years.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
Best regards,
Edgars's reply26 Jun 2015, 12:57
Official
Hello sihle2012,
As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customer. Our exchange policy is only for 30 days and 6 months for branded items with a proof of purchase. We apologise for the overall experience, but we won't be able to exchange after 2 years.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
As per our telephonic discussion, kindly note our refund and exchange policy is part of the service we render to our customer. Our exchange policy is only for 30 days and 6 months for branded items with a proof of purchase. We apologise for the overall experience, but we won't be able to exchange after 2 years.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards
Edcon customer experience team.
***
Best regards,