LL
Lee L

1 reviews | Active since Mar 2018

31 Aug 2018, 20:29

V&A Team Great Service

I had an unfortunate bad shopping experience at the Tygervalley store. I pop'd in around lunch time to purchase a mobile phone advertised on the digital boards at R4499 the lady advised that their store was sold out in this particular unit and I asked her if she could check Cavendish store as I was heading that way. Her response to me was she does not have their phone number. I took it upon myself to drive to the V&A and was meet by a lovely lady ***nor who advised that the mobile was retailing at R4899 obviously I was not happy with this as I just drove from Tygervalley where the exact phone was retailing at R4499. She called her manager Neville who handled the situation in a very professional manner. In short, the two staff members at the V&A turned this bad experience into a great shopping experience and I will definitely recommend the V&A team to my friends and family. They are true brand ambassadors to the Edcon group and a great asset to your business.

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Replies (2)
Edgars
Edgars's reply03 Sept 2018, 09:12
Official

Thank you for visiting our website. We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. Thank you for your business and we look forward to your continued support.

***/GO

Kind regards

The Edgar's Customer Experience Team

Edgars
Edgars's reply03 Sept 2018, 09:12
Official

Thank you for visiting our website. We are delighted to hear that you have received such commendable service from our staff. Your kind gesture of bringing this compliment to our attention is really appreciated and we will make certain that this staff member’s service does not go unnoticed. A copy of your compliment will be forwarded to this staff member’s direct manager for further recognition. Thank you for your business and we look forward to your continued support.

***/GO

Kind regards

The Edgar's Customer Experience Team