1 reviews | Active since Mar 2014
UTTERLY DISGUSTED WITH CENTURY CITY EDGARS CELLPHONE DEPARTMENT!!!!
<p>I went to Edgars in Century City (Cape Town), to get a new phone. I got to the cell phone counter and there was just 1 guy standing there ebing assisted by one customer agent, and I literally stood there for over an hour before getting any sort of assistance or being asked if I could be helped. Instead one guy came from the cellphone displays and assisted someone who came after me with technical issues he had with his phone. And only an hour and 20 mins later, and he bodly came to me and asked if I had be assisted! To discover that the phone (A3 2016) that they had informed me they have in store, was never even there to start!!! And they did not even have the 2015 version of the phone. The guy checked for me which stores had the phone and he informed me that only Tygervalley had the 2015. He kept insisting on me to buy the J5 as he felt that the A3 was overpriced, and after I repeatedly told him that I wanted an A3. I found this sort of treatment utterly unacceptable, unprofessional, *********** and I really hate it when I have to deal with people who waste my time! I have made up my mind that I will NOT be purchasing any phone from Edgars anytime soon, and they consider my insurance cancelled for good!!!</p>
And I went to Edgars in Cavendish and I found the 2015 A3 which he had informed me was not available anywhere but Tygervalley! Thanks for nothing, but wasting my time!
And I went to Edgars in Cavendish and I found the 2015 A3 which he had informed me was not available anywhere but Tygervalley! Thanks for nothing, but wasting my time!
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused to you. Please be advised we have addressed this matter to with our in store management team to insure going forward this service will not be rendered again.
Your reference number is ********** 154/GO, you will be receiving feedback shortly. Thank you for being a loyal customer to Edcon.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the inconvenience and frustration caused to you. Please be advised we have addressed this matter to with our in store management team to insure going forward this service will not be rendered again.
Your reference number is ********** 154/GO, you will be receiving feedback shortly. Thank you for being a loyal customer to Edcon.
Kind regards,
Edcon customer experience team,
***
