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gudree G
1 reviews | Active since Nov 2014
17 Jun 2015, 09:44
Utterly disgusted at the staff of Edgars Greenston
Good day<br> <br> On Monday the 15th June 2015 I went to your Greenstone Mall Branch to exchange a gift I received because I had the exact same thing. ( I had purchased it LAST YEAR). This your staff could not understand. I had tried out two jerseys and there was not my size so I asked them to give me a gift voucher so that I could go to Edgars Eastgate when I had the time. They refused to do this and insisted that I give them a \gift receipt"I have never ever heard about this \""gift receipt\"" before. Neither is it anywhere in customer services that is states that you need a ? I was not asking for money back"
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Edgars's replyOfficial
18 Jun 2015, 14:59Hello rajmaharaj,
As per our telephonic discussion; kindly note we have referred your query to management at Eastgate to assist you with a gift card. We must apologise for the overall experience, but we assure all concerns raised on this query will be addressed and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion; kindly note we have referred your query to management at Eastgate to assist you with a gift card. We must apologise for the overall experience, but we assure all concerns raised on this query will be addressed and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
Edgars's reply18 Jun 2015, 14:59
Official
Hello rajmaharaj,
As per our telephonic discussion; kindly note we have referred your query to management at Eastgate to assist you with a gift card. We must apologise for the overall experience, but we assure all concerns raised on this query will be addressed and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***
As per our telephonic discussion; kindly note we have referred your query to management at Eastgate to assist you with a gift card. We must apologise for the overall experience, but we assure all concerns raised on this query will be addressed and measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience team.
***