BM
Bilal M
1 reviews | Active since Jun 2020
30 Jun 2020, 13:24
Utterly disappointed with Edgars
Request a refund 6 weeks ago and 10 phone calls later with 7 possible escalations, 2 assuring refund in 2-3days, and 5 stating I will receive a call back in 24-48 hours I have not received a damn thing I have lodged a complaint with the ombudsman and I will be taking this further. I want my refund and I want compensation on all the time Money effort and the trauma your company has caused. Your staff are very unsupportive on *** I cannot mention names because I have probably spoken to all your members. I did receive a call back around the 13 June by mbali who assured she will investigate the matter and call back I am still waiting her assistance.
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Replies (2)
Edgars's replyOfficial
03 Jul 2020, 10:20Good day Bilal, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GOWarm Regards The Edgars Team
Best regards,
Edgars's reply03 Jul 2020, 10:20
Official
Good day Bilal, Thank you for taking time to write to us We apologise profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GOWarm Regards The Edgars Team
Best regards,
BM
Bilal M's updateReviewer Update
03 Jul 2020, 10:28Good afternoon
I have tried to your number on *** with no success.
Please see below emails to Bokang. After weeks of trying to get my order cancelled and refunded I am now being inconvenienced yet again by one of your staff members who is requesting me to go into the store to get a refund. My issue is that I made a purchase online with my debit card. Before the product had reached the store ( 2weeks of waiting for notification to collect my item) I called your customer nightmare experience team to cancel the order, I was assured over recorded call that my order will be cancelled and a refund will be processed with 3-5 business days. Now after about 10 calls to edgars which has costed me and not your company I must still be inconvenienced and at risk to go and collect my refund. I want my refund processed the same way I made the purchase, ONLINE. Please find my account number to make it easier for your financial department to process my refund as I refuse to, unless Edcon will pay for my expenses to get to edgars Centurion and back home, use my money to do so.
Capitec: Savings acc details for Mr Mia: acc number ***; branch code 470010. Disclaimer applies. See our website. Info ***
Please go through all the recordings made from number *** I have called a number of times which has costed me. I have been assured that I will get a refund, call backs from managers and or finance team, I have also been called by Mbali from one of your departments and promised she will call me back but she had not. I am really disappointed in Edgars/Edcons’ professionalism truly appalling.
Above email was sent to *** and
Bokang Nelson Mathibedi
***/GO Please refer to reference for more information.
I have tried to your number on *** with no success.
Please see below emails to Bokang. After weeks of trying to get my order cancelled and refunded I am now being inconvenienced yet again by one of your staff members who is requesting me to go into the store to get a refund. My issue is that I made a purchase online with my debit card. Before the product had reached the store ( 2weeks of waiting for notification to collect my item) I called your customer nightmare experience team to cancel the order, I was assured over recorded call that my order will be cancelled and a refund will be processed with 3-5 business days. Now after about 10 calls to edgars which has costed me and not your company I must still be inconvenienced and at risk to go and collect my refund. I want my refund processed the same way I made the purchase, ONLINE. Please find my account number to make it easier for your financial department to process my refund as I refuse to, unless Edcon will pay for my expenses to get to edgars Centurion and back home, use my money to do so.
Capitec: Savings acc details for Mr Mia: acc number ***; branch code 470010. Disclaimer applies. See our website. Info ***
Please go through all the recordings made from number *** I have called a number of times which has costed me. I have been assured that I will get a refund, call backs from managers and or finance team, I have also been called by Mbali from one of your departments and promised she will call me back but she had not. I am really disappointed in Edgars/Edcons’ professionalism truly appalling.
Above email was sent to *** and
Bokang Nelson Mathibedi
***/GO Please refer to reference for more information.
BM
Bilal M's update03 Jul 2020, 10:28
Reviewer Update
Good afternoon
I have tried to your number on *** with no success.
Please see below emails to Bokang. After weeks of trying to get my order cancelled and refunded I am now being inconvenienced yet again by one of your staff members who is requesting me to go into the store to get a refund. My issue is that I made a purchase online with my debit card. Before the product had reached the store ( 2weeks of waiting for notification to collect my item) I called your customer nightmare experience team to cancel the order, I was assured over recorded call that my order will be cancelled and a refund will be processed with 3-5 business days. Now after about 10 calls to edgars which has costed me and not your company I must still be inconvenienced and at risk to go and collect my refund. I want my refund processed the same way I made the purchase, ONLINE. Please find my account number to make it easier for your financial department to process my refund as I refuse to, unless Edcon will pay for my expenses to get to edgars Centurion and back home, use my money to do so.
Capitec: Savings acc details for Mr Mia: acc number ***; branch code 470010. Disclaimer applies. See our website. Info ***
Please go through all the recordings made from number *** I have called a number of times which has costed me. I have been assured that I will get a refund, call backs from managers and or finance team, I have also been called by Mbali from one of your departments and promised she will call me back but she had not. I am really disappointed in Edgars/Edcons’ professionalism truly appalling.
Above email was sent to *** and
Bokang Nelson Mathibedi
***/GO Please refer to reference for more information.
I have tried to your number on *** with no success.
Please see below emails to Bokang. After weeks of trying to get my order cancelled and refunded I am now being inconvenienced yet again by one of your staff members who is requesting me to go into the store to get a refund. My issue is that I made a purchase online with my debit card. Before the product had reached the store ( 2weeks of waiting for notification to collect my item) I called your customer nightmare experience team to cancel the order, I was assured over recorded call that my order will be cancelled and a refund will be processed with 3-5 business days. Now after about 10 calls to edgars which has costed me and not your company I must still be inconvenienced and at risk to go and collect my refund. I want my refund processed the same way I made the purchase, ONLINE. Please find my account number to make it easier for your financial department to process my refund as I refuse to, unless Edcon will pay for my expenses to get to edgars Centurion and back home, use my money to do so.
Capitec: Savings acc details for Mr Mia: acc number ***; branch code 470010. Disclaimer applies. See our website. Info ***
Please go through all the recordings made from number *** I have called a number of times which has costed me. I have been assured that I will get a refund, call backs from managers and or finance team, I have also been called by Mbali from one of your departments and promised she will call me back but she had not. I am really disappointed in Edgars/Edcons’ professionalism truly appalling.
Above email was sent to *** and
Bokang Nelson Mathibedi
***/GO Please refer to reference for more information.