UTTER INCOMPETANCE

This e-mail follows numerous calls and e-mails to Edgars , as this is an ongoing problem that is just not getting solved. <br> <br> I pay my account every month spot on before the 30th. Even after doing this , you persist in sending me reminders of payment, sms's and now you even stopped me yesterday from buying at the till, as according to you I have AGAIN not paid. Every month you charge me a late payment fee and every month you then reverse it...... what more should I do to get the service that I deserve. NOT ONLY DO I PAY ON TIME ,BUT MY ACOUNT IS ALWAYS PAID UP FRONT. <br> <br> I WAS HUMILIATED YESTERDAY IN THE STORE WHERE THE CLERK TOLD ME IN FRONT OF EVERYBODY THAT MY ACCOUNT IS IN ARREARS. Not only did I waste my time yesterday in store with the attached e-mail , your complaints department could not pick up the phone for the whole 40 minutes I spent in store... Then to add insult to injury you still have the audacity to send me a payment reminder AGAIN today!!! <br> <br> AFTER ALL THIS THE PROBLEM IS STILL NOT SOLVED, AND THE ACCOUNTS TELLS ME TO BE PATIENT!!!