Utter and complete *********** staff at Edgars

Absolutely appalling service. I have been trying to close my account since early December, I've been to the store which I then was told I should call customer services. I got home, called them (not a toll free call by the way) I was told my account is now deactivated. Great, I was pleased and ended the call. About a week or 2 ago I received a statement from them, which obviously made my blood boil.. I mailed them asking for feedback, all I got back was "please call the customer services line" again I had to use my personal airtime to deal with complete incompetence. I was told again, your account is now closed. What do I do next month if this account has still not been closed?