KM
Kelebogile M

1 reviews | Active since Feb 2015

16 Feb 2015, 08:44

ut of the system items (shoes)

On Friday i went to buy two (2) pairs of shoes which were on sale. I only got to pay for one pair since i was told that i could not purchase the second pair because it was 'out of the system'. It didn't make sense to me as to why they would keep stuff in the shop if they are not in the system. I then suggested that he price match the shoes with something else which because i really want those shoes, which he refused. I went on to ask him what will happen to the shoes which he answered by saying...they will be taking back to the supplier, i then asked if he can give me the suppliers number then i can buy the shoes from them.

0
Replies (1)
Edgars
Edgars's reply24 Feb 2015, 11:25
Official
Hello kele4kanyo,

We tried contacting you at 10:53 AM but we couldn't reach you.

We would like to apologise for the overall experience. Please be advised we have referred this matter to the store manager for intervention. The store manager will investigate and revert with feedback shortly.

Please find your reference number: ***/GO

If you ever need to speak to us, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team,
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