TB
Teo B
1 reviews | Active since Oct 2014
04 Feb 2015, 08:28
Useless website and App
The Edgars website and Smartapp is completely useless. It is not possible to get any statements from the past via the website or even get a statement for this month. The website shows the account for October 2014 that is 4 months old!!! And when I want to view statements I am only able to view an \Interim"account which only shows payments I have made this month and no updated balances.<br> <br> This is pathetic if you consider that you are a financial credit provider that cannot give customers an updated statement? Get your act together Edcon"
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Edgars's replyOfficial
05 Feb 2015, 11:45Hello teobossie,
Thank you for raising your concerns with us. Please note the Edgars website is still under construction, thus the statements were not updated. However, we have activated your account for E-statements and there is also SMS mini statements at your disposal. We have also forwarded you the latest statements. Please accept our sincere apology for the inconvenience caused, but we assure you measures are taken to fix the Edgars website.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the Edgars website is still under construction, thus the statements were not updated. However, we have activated your account for E-statements and there is also SMS mini statements at your disposal. We have also forwarded you the latest statements. Please accept our sincere apology for the inconvenience caused, but we assure you measures are taken to fix the Edgars website.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply05 Feb 2015, 11:45
Official
Hello teobossie,
Thank you for raising your concerns with us. Please note the Edgars website is still under construction, thus the statements were not updated. However, we have activated your account for E-statements and there is also SMS mini statements at your disposal. We have also forwarded you the latest statements. Please accept our sincere apology for the inconvenience caused, but we assure you measures are taken to fix the Edgars website.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Thank you for raising your concerns with us. Please note the Edgars website is still under construction, thus the statements were not updated. However, we have activated your account for E-statements and there is also SMS mini statements at your disposal. We have also forwarded you the latest statements. Please accept our sincere apology for the inconvenience caused, but we assure you measures are taken to fix the Edgars website.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,