LN
Lusanda N
1 reviews | Active since Dec 2011
12 May 2015, 16:30
USELESS USELESS USELESS
I HAVE BEEN DEALING WITH USELESS EDGARS SINCE LAST YEAR AND FIVE MONTHS LATER MY PHONE IS NOT BACK YET. I BOUGHT MY PHONE IN OCTBER AND IN DECEMBER THE PHONE WAS NOT WORKING AND I SENT IT FOR REPAIRS. I HAVE COMPLAINED A COUPLE OF TIMES AND STILL NO RESULTS, THAT CLEARLY SHOWS HOW USELESS EDGARS IS. I WAS TOLD THAT I NEEDED TO PAY R330 AND I WILL RECEIVE AN SMS WITH ALL THE DETAILS. THAT WAS IN JANUARY AFTER I HAD TO COMPLAIN TO GET A USELESS ANSWER LIKE THAT. IT IS NOW MAY MONTH AND STILL I HAVE NOT RECEIVED ANY SMS'S NOR DO I HAVE PHONE. I HAVE ALREADY PAID R3000 FOR A PHONE I DON'T HAVE AND R330 IS NOTHING. SO GIVE ME THE DAMN BANKING DETAILS AND THE REFERENCE SO I CAN PAY AND BE RID OF USELESS SERVICE. YOUR CUSTOMER SERVICE IS PATHETIC. <br> <br> PLEASE BE ADVISED THAT I WILL BE TAKING THIS UP WITH THE OMBUDSMAN. THIS WONT JUST END WITH THIS COMPLAINT. I HAVE THE NAMES OF ALL THE PEOPLE I HAVE DEALT WITH SINCE DECEMBER.
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Edgars's replyOfficial
13 May 2015, 14:08Hello lnyangwa,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for alerting us of your experience, we do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require or information on the cause of delay.
Kindly be advised that you have no provided us with sufficient information for us to do a follow up on your query in order to assist with the relevant feedback.
Kindly contact us on ***, quote ***/GO and a friendly consultant will advise you on the information required so we can follow up on your cellphone query and provide you with feedback.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for alerting us of your experience, we do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require or information on the cause of delay.
Kindly be advised that you have no provided us with sufficient information for us to do a follow up on your query in order to assist with the relevant feedback.
Kindly contact us on ***, quote ***/GO and a friendly consultant will advise you on the information required so we can follow up on your cellphone query and provide you with feedback.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply13 May 2015, 14:08
Official
Hello lnyangwa,
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for alerting us of your experience, we do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require or information on the cause of delay.
Kindly be advised that you have no provided us with sufficient information for us to do a follow up on your query in order to assist with the relevant feedback.
Kindly contact us on ***, quote ***/GO and a friendly consultant will advise you on the information required so we can follow up on your cellphone query and provide you with feedback.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Please note that our attempts to contact you on the number provided have been unsuccessful.
Thank you for alerting us of your experience, we do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require or information on the cause of delay.
Kindly be advised that you have no provided us with sufficient information for us to do a follow up on your query in order to assist with the relevant feedback.
Kindly contact us on ***, quote ***/GO and a friendly consultant will advise you on the information required so we can follow up on your cellphone query and provide you with feedback.
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,