Useless to the Nth degree

<p>We have been trying to sort out a problem on my 76 year old mother in law's account since 12 May 2016.</p> <p> </p> <p>Somehow "someone" did a SIM swap on her Vodacom number and had it linked to her Edgars account, wherafter multiple airtime vouchers were purchased. After fighting and letters and complaints, we eventually tracked down that it was all a 3d party operator named RMCS that had allowed this to happen.</p> <p> </p> <p>Promises of getting the account cleared and sorted have still not happened, and Edgars has the audicity and gall to harass my mother in law and still charge her interest on the account (we stopped paying it as any money that went in was used up by the *********). This is an identity ***** case, so Edgars should track down the culprit or take us to court. </p> <p> </p> <p>It seems they are not getting the message - nothing has been done on the account as it is now sitting at R 3 938.63! The actual balance owing is only supposed to be R 896.13 (this includes purchases made and club fees).</p> <p> </p> <p>The rest are all ********** or interest charges, which must be reversed, before we pay the account.</p> <p> </p> <p>Please note that my mother in law does not own any property, furniture or a car. She lives in my house, as she is a poor pensioner.</p> <p> </p> <p>So good luck Edgars! Blacklisting her will do nothing in her life, and I am not standing surety for her in any way or form whatsoever.</p>