Useless staff

last week I received an sms that stated that I have been rewarded with R20,00 worth of thank you points and that my balance is now R20,00.<br> <br> I have not redeemed any thank you points during this year and must have spent over R20,000 and therefore my thank you points can not be nil. I went to Edgars at the Mall of the South. After spending at least half an hour with a consultant she could not help me. She gave me a telephone number *** to call in business hours. This number just asks you to leave a message as the person is not in for the day.<br> <br> I called the call centre on ***. They could also not help me and told me to call ***. The number just rings. I called the call centre 3 more times and every time I was put on hold by a consultant and after holding for more than 5 minutes every time I put the phone down.<br> <br> On one of the call I was told to call ***. There the consultant also just put me on hold. Most useless organisation I have ever dealt with. Wasted 1 and a half hours and none the wiser.