useless service received

Last Friday I called the call centre at Edgars to replace a card as I was involved in an armed ******* I lost all the contents of my handbag including my Id. I was told my Jamie that I can go get my card I just need to have an affividavid and my I'd or my id only it won't be an issue. I went to Edgars benoni and the services department refused to give another card after speaking to the manager Adrian. I was told I need my id and that they can't give me card despite having a I'd copy and a case number. I left all my details and days later haven't received a call or news about a new card . I went to Edgars competitors and was advised that they will gladly open an acc without hassles. I am sick of all the struggles I have go deal with edgars I even told the lady to issue me with a card wen I get a new Id I will change the details to the updated id.they have refusedsaying that they can't issue a new card work a ****** Id. A simple thing as a call is just too much. I can't keep going to Edgars to sort out my stuff .last year Edgars billed 4 times for one purchase... I want an account with a retail outlet that values customer service and won't treat me like a fool.. and waste my dam tim