1 reviews | Active since Sept 2016
USELESS SERVICE
<p>I have been emailing Edgars for 2 months now, just be rep**** to by 3 different people, Your email says 48 hours, i wait atleast 2 to 3 weeks per reply!!</p> <p>I was out of the country for a while and could not make payment, so my boyfriend tried numerous times to pay on my behalf at Edgars Greenstone and East rand, where they showed him away because he was not the account holder, he paid all my other accounts with mr.price, car, etc.</p> <p> </p> <p>Now due to this, they handed me over to the credit bureau? which i think is ridiculously unnecessary as it is your fault for showing my boyfriend away.</p> <p>Please get back to me and tell me what the hell to do now in order to get my name clean again as it has for how ****ing long!</p>
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Kindly note due to process the account holder need to be present when any transaction is made on the account, other alternatives could have be used to avoid your account being handed over such as an EFT payment being made or linking a dual card on your account to allow for payment to be made by your partner.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Thank you for taking the time to share your concerns with us.
Please be advised your query has been escalated to our accounts management team for further assistance regarding the account.
Kindly note due to process the account holder need to be present when any transaction is made on the account, other alternatives could have be used to avoid your account being handed over such as an EFT payment being made or linking a dual card on your account to allow for payment to be made by your partner.
Your reference number ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,