EB
Emma B
1 reviews | Active since Feb 2020
30 May 2020, 15:37
Useless ****** service
I placed an online order, after endless drama, on 7 May. Received confirmation that it had been packed and would reach courier 5 days later around 20 May. Just got an email to say order was delayed. I have spoken to several ppl amd all assured me my order was in process. You are utterly useless! I tried getting hold of a human (again) and still nothing! What a terrible, frustrating experience. I have been a customer for 15 years and now I am leaving!
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
31 May 2020, 09:52Good day Emma
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
Edgars's reply31 May 2020, 09:52
Official
Good day Emma
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team
We hereby acknowledge the receipt of your complaint.
Kindly note that we are looking into the matter and feedback will be provided shortly.
Please accept our sincere apologies for the inconvenience and frustrations caused.
The reference number for your query is: ***/GO
Kind RegardsThe Customer Experience Team