MS
Mpho S
1 reviews | Active since Oct 2010
29 Feb 2016, 14:09
Useless Secondary Card
Last month my Fiance and I went to Wonderboom Junction to apply for the secondary card, we waited for almost an hour and we were insured with a useless/invalid secondary card. The lady who issued it to us said she will call us the following day as an error occurred during her capturing on the system and to date nothing. Why someone doesn't do a follow up. Secondary card no: ***18 3033 CVV:522
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Edgars's replyOfficial
29 Feb 2016, 15:11Hello MSESING,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store and the lack of feedback. This incident has been addressed with the store manager and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store and the lack of feedback. This incident has been addressed with the store manager and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply29 Feb 2016, 15:11
Official
Hello MSESING,
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store and the lack of feedback. This incident has been addressed with the store manager and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We must apologise for the unpleasant experience in store and the lack of feedback. This incident has been addressed with the store manager and feedback will be provided shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
Best regards,