Useless redefined

My wife tried to open account with you for no less than 6 hours.<br> <br> The first problem: her ID is in her married surname and bank statements in her ****en name. We supp**** the marriage certificate only head office seemed nit to receive it even though the consultant sent it 5 times. Head office put the phone down in the consultants ear no less than 4 times and ignored him. How incredibly rude. This took 3.5 hours after which we got told that they will phone us when the account has been opened.<br> <br> The second problem: three weeks later and we still haven't received any word from Edgars so we go to the store again.<br> <br> The third problem: a different consultant tells us at the store that my wife cannot afford the account - she is an employed Chartered Accountant - she can afford it i promise you. Then the manager tells her the account got declined because not all details were provided, then head office tells us the account was declined because she doesn't have any other accounts. So which reason is the real reason the account got denied? Again head office put the phone down in the managers ear.<br> <br> You are useless. We will never do business with you again. Don't bother calling to fix this