MN
Maryke N

1 reviews | Active since Jul 2011

28 Apr 2017, 17:03

Useless *********** staff

<p>I have been a loyal customer of Edgars for almost 20 years. I have always bought on my account and for my mom on her account when I go to Edgars or Red square. She is unable to go to Edgars herself. I have never had any problem. Today Wellington, supposedly a manager at Red square in Eastgate, decided I was not allowed. So I decided not to make any purchase. He however took it upon himself to block our accounts without informing me. I found this out when I wanted to make purschases at Edgars in Eastgate. How dare he take it upon himself to block my account and my mothers without even picking up a phone and phoning my mother or asking for identification. He and his useless staff are exactly the reason why Edgars are loosing loyal customers who take their business elsewhere. I will now never buy anything at Edgars or Red square again. Staff like Wellingtin are a disgrace for any business. He treated me with contempt and utter disrespect.</p>

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Replies (1)
Edgars
Edgars's reply29 Apr 2017, 12:12
Official

Thank you for taking the time in sharing your experience with us.We apologise for the lapse in service.

Kindly note that you may go into our store with your mum and request for a dual card in this way you are able to shop for her .We will escalate this matter to the store management team for detailed feedback as to why the account was blocked and feedback will be provided to you.

***/GO

Kind regards

The Edgar's Team

Best regards,