KC
Khomotso C
1 reviews | Active since Nov 2014
17 Sept 2019, 14:42
Useless Edgars online team
I made an online purchase on the 4th of September to collect at Mall of Africa in Midrand. Went to collect the parcel and was told it was delivered to somewhere in Durban. I got a call from their online department promising to sort out the matter but nothing has been done. I called a few more times and still nothing. I have even decided to cancel the transaction and get a refund. Still waiting for the outcome. I've never dealt with such *********** people. Extremely disappointed.
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Replies (3)
Edgars's replyOfficial
18 Sept 2019, 09:56Dear K****tso,
Thank you for taking our call.
As discussed telephonically please be advised that a refund will only be processed once we have established if your order is received at Mall of Africa.
Here is a reference number generated for your query:
***/GO
Kind Regards:
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically please be advised that a refund will only be processed once we have established if your order is received at Mall of Africa.
Here is a reference number generated for your query:
***/GO
Kind Regards:
The Edgars Team
***
Best regards,
Edgars's reply18 Sept 2019, 09:56
Official
Dear K****tso,
Thank you for taking our call.
As discussed telephonically please be advised that a refund will only be processed once we have established if your order is received at Mall of Africa.
Here is a reference number generated for your query:
***/GO
Kind Regards:
The Edgars Team
***
Thank you for taking our call.
As discussed telephonically please be advised that a refund will only be processed once we have established if your order is received at Mall of Africa.
Here is a reference number generated for your query:
***/GO
Kind Regards:
The Edgars Team
***
Best regards,
KC
Khomotso C's updateReviewer Update
20 Sept 2019, 11:02Someone from Edgars called me on the 18th saying that the cancellation will be processed but
I'm still waiting and no one has come back to me regarding this. It's really still unbelievable that such a simple process is taking Edgars forever to sort out. Extremely disappointed.
I'm still waiting and no one has come back to me regarding this. It's really still unbelievable that such a simple process is taking Edgars forever to sort out. Extremely disappointed.
KC
Khomotso C's update20 Sept 2019, 11:02
Reviewer Update
Someone from Edgars called me on the 18th saying that the cancellation will be processed but
I'm still waiting and no one has come back to me regarding this. It's really still unbelievable that such a simple process is taking Edgars forever to sort out. Extremely disappointed.
I'm still waiting and no one has come back to me regarding this. It's really still unbelievable that such a simple process is taking Edgars forever to sort out. Extremely disappointed.
KC
Khomotso C's updateReviewer Update
23 Sept 2019, 11:44Still waiting for Edgars to come back to me!!!!!!
KC
Khomotso C's update23 Sept 2019, 11:44
Reviewer Update
Still waiting for Edgars to come back to me!!!!!!