NV
Nicole V

1 reviews | Active since Aug 2016

19 Sept 2016, 14:11

USELESS EDGARS

<p>IM SOOOO MAD !!!!! I was soo excited to open my first and new account at Edgars on the 19th of August 2016 , I just started working at my new job , I want to build a credit record now that i earn enough money , so I went to Edgars and they said I need my 3rd payslip to continue but they said I was approved all I need is my 3rd payslip , fair enough I waited and got my 3rd payslip , on the 26th of August I went again rady with all of my 3 month payslips , I gave them everything they needed they them told , me they cant process me now as I waited to long to give them my 3rd payslip , which I think is rediculous!!!!! they said i am approved but because I took to long I am going to have to wait 4-5 days then they will call and I can come and collect my card i waited a week they never called so I went in today again in my working hours just to find out that they ay it is declined because i dont have a credit record !!!??? a whole month I waited to hear that!!!????? USELESS I am going to take this further and make it public so everyone can know this is only the first step!! I had to pay parking tickets , petrol money and go in working hours for a whole month just to hear this and everytime I went there they were unattentive and look like they hated their job and the people around them they arent friendly at all soooo dissapointed!!!!!!</p>

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Replies (1)
Edgars
Edgars's reply20 Sept 2016, 12:49
Official

We are so sorry to hear about your unpleasant experience concerning your application for a new account.

We have escalated your query to our new accounts department to investigate on your application and revert with feedback shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,