Useless customer care

In 2011 Edgars harrased me with telesales untill I told them I dont have a job thus I cannot buy another cell (a lie) the phone calls stopped but they also blocked my account. I left it at that I enjoyed the peace. Now 4 years later I try to unblock the account. At Mall of the south I was assisted immediately but we had to phone head office I spend 45minutes screaming the alphabet to a person who could not spell Trauma, Howard rd Open Doors, etc. Eventually I put the phone down and walked away. Today I went to the Glenn waited more than 40 minutes to be served. Then I was told the system is offline I have to come back in 20 minutes. After 20 minutes I was told to come back tomorrow. I have now collectively spend almost 3hours at customer care in an Edgars store with absolutely no results.