Useless consultants and managers

<p>I have a personal funeral plan with Edgars for 3year I have been requesting a. hard copy and an email copy. To no avail do the managers or consultants heed the call. All they say is we will send an email and I will receive the copy within 48 hours. This 48 hours is from 3 yrs ago, nobody calls me back to find out if I have received the policy doc. The managers are just as useless, they never answer their phones. What would the outcome be should I die, my kids have nothing to show Edgars. Policy is underwritten by Hollard, I have them my pol no. They said they cant help me. Edgars is responsible for the policy. PLEASE HELP AS I LOST HOPE IN PHONING THE CALL CENTRE. I DONT NO WHAT TO DO ANY MORE</p>