Useless call centre. 3 months to pass credit... pathetic
Once again I say 1 star is still too many to rate your pathetic service.
With regards to reference ***/GO i am still awaiting feedback. I phoned on 9 July 2020 and was told it will be resolved in 48 hours... It is now the 24th July and my account is still not resolved.
Your service is pathetic and useless. You are all so quick to email phone and sms to pay the account but when you stuff up on the account it takes you almost 3 months to rectify it and its still not sorted. Your call centre is just as pathetic. I keep getting empty promises on feedback... I have dealt with a Violet and a Palesa and still not feedback. If my account is not sorted by next week i can assure you i will be taking legal action. No one in this place knows what they are doing. I keep getting told 48 hours for everything... Sort your **** out. I refuse to pay my account when you owe me a credit of over R500...
I am fedup with trying to phone your call centre as i was told my problem has gone to management well it seems management also dont know what they doing.
No wonder edcon is going the way it is... no flippen suprise there...
Pathetic and useless bunch...
I honestly cannot believe how useless you all are.
You are so quick to ask for money and to pay installments when you cannot even pass a credit. Its amazing how quick the system is to send installment notifications but to credit it takes over 3 months... How is that even acceptable. your call centre keeps telling me i will get feedback in 48 hours well these 48 hours are the longest ever recorded in history.
You are all a bunch of uselss people working there. I am going to continue blasting on all platforms until i get my credit. I will take this legally if i have to aswel. I now see why you people were on the verge of closing down... none of you know how to do your job!!!!!!!!!!!!!!!!!!!!!!!!
I honestly cannot believe how useless you all are.
You are so quick to ask for money and to pay installments when you cannot even pass a credit. Its amazing how quick the system is to send installment notifications but to credit it takes over 3 months... How is that even acceptable. your call centre keeps telling me i will get feedback in 48 hours well these 48 hours are the longest ever recorded in history.
You are all a bunch of uselss people working there. I am going to continue blasting on all platforms until i get my credit. I will take this legally if i have to aswel. I now see why you people were on the verge of closing down... none of you know how to do your job!!!!!!!!!!!!!!!!!!!!!!!!