Useless Alberton City Edgars Manager and his colleague Rya Harris at RCS call centre

I bought few items using my account at Ablerton City.The transaction declined at the till but I got an sms that confirmed the purchase.They tried to call the head office call centre there was no answer. I waited at the till for more than an hour trying to call the head office. I asked the cashier to call the manager. The manager came and informed me that he was trying to call a RCS Rep.He further told me that he logged a call and was waiting for the Rep to call him back.I waited and waited until eventually the head office answered and I spoke to Ryan Harris who explained that they are experiencing an IT issue. He told me that I cannot leave with my items even though the transaction went through.He said the amount of purchase will be reversed into my account during the course of the day.I asked him to be exact and he could not commit but assured me that by end of business day the issue will be resolved.The business day has come and passed, my account has not been accredited, I don't have the items I purchased. Edgars is no longer the same, the standard has dropped since it was taken over from the previous owners. It now operates like shops owned by Pakistanians. I asked the cashier Masina or Masinda as to why dont they have manual receipts for times when system is offline.She responded that they used to have manual receipts with the.previous owners. The manager in a big shop like that should have powers to use his discretion, why is there a manager in the first place if he cannot resolve any issues om his own, for every decision he needs to make he just call head office. Is he a manager or messenger. All he told me is that I can't leave with the clothes. No apology from the manager about the time and inconvenience for the time I had to spend there waiting for nothing. He kept on going to hide himself in the office and left staff on their own. He is a useless, selfish manager who cares less about clients who bring food into his table. The shop has old dirty and cracked floor tiles. He is so useless that he did not even address cashiers to inform customers before they transact that there is a technical problem with their system. He allowed purchases as if nothing is wrong and some customers who came after me experienced the same. Wow very short sighted, cannot think out of the box, that shop is going down due to poor leadership skills and incompetence.. Customer deserve better than that. The manager was busy telling me that this is a general problem, where do I feature in their general problems, I don't have a general account and I don't pay my installment from general money, I pay from my hard earned money. I need the items I purchased whilst they are busy dealing with their sub standard IT systems. I also need a formal written apology and token/gift to compensate me for wasting my petrol and time.