Useless

<p>I forgot my password to log on to my Edgars online profile.</p> <p>I click "forgot password", get asked to put my email address in and an email will be sent to me to reset it.<br />Easy enough?</p> <p>Nope. No email.<br />I try the next day. The next day.<br />I check my spam. I email Edgars.<br />Nothing.</p> <p>Today I phone them. I get told that on my profile, on their side, it is "unticked" where it says they're allowed to send me emails/SMS's/etc, and that is why.<br />WHAT? Isn't that "unticked" so that they don't email/SMS me nonsense all the time?<br />How can that be linked to the same thing?</p> <p>"May I untick this?" - Um, I guess so...<br />I wait a while and try resetting my password again. No email.</p> <p>I check my spam. No email.</p> <p>I phone again.</p> <p>The lady asks me a few security questions, puts me on hold, and then I get cut off.</p> <p>I try again. Except no security questions. I get put on hold for 4 minutes and then get cut off.</p> <p> </p> <p>If you don't want me to pay my account, I gladly won't.</p>