Useless

I requested for my account to be closed on April 3rd, I paid the account and settled in full based on the latest statement from Edgars. I recieved a new statement from them today, with a new balance, and the account HAS STILL NOT BEEN CLOSED!!! HOW HARD IS IT TO CLOSE MY ****ING account with you guys. I sent Ackermans an e-mail and this was done within 3 business days. SO honestly, this is pathetic service from Edgars. Sort this out ASAP