Useless!!!

My wife, lynne Styrdom brought her phone in to the centurion branch as it had stopped working. She filled in a claim form as the phone was under insurance.<br> Yesterday I went in to the shop again as it had been over a month and absolutely no feedback had been provided.<br> <br> We get asked to redo the claim form and add more information as to why the phone wasnt working.<br> I explained that she had gone to sleep and the phone was working, woke up and it would not turn on.<br> Now I get a call from that useless branch asking for a more detailed explanation. <br> How is it so difficult to understand that there is no more information?????<br> <br> And best part is when I explain this the useless *** on the other end hangs up on me when I ask her name to name the useless individuals this branch employs.<br> <br> Somebody please help these idiots out as they are the most *********** idiots I have ever dealt with!<br> <br> My wife pays her insurance every single frikken month only to get *****ed by pathetic staff members that can't submit a claim after over a month?<br> <br> Is this really how they do business?<br>